BH’s United Airways Polaris Enterprise Class Assessment

After two years of navel gazing, thumb twiddling, and making do with the odd interstate hop, I used to be removed from journey match.

In truth, just some months prior, Sydney to Melbourne with a sure home service had felt like an emotionally taxing journey of Tolkien-esque proportions. So you’ll be able to think about my reservations a couple of long-haul flight from Australia’s east coast all the way in which to Los Angeles.

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And but in some way, your entire expertise was fully painless, overwhelmingly nice, and over within the blink of an eye fixed with United Airways’ Polaris enterprise class product.

BH had the pleasure of enterprise what we’ve since dubbed The Entourage Itinerary on the invitation of each Love Beverly Hills and United Airlines – right here’s what went down throughout the aerial transit portion of the journey.

United Airways Polaris Enterprise Class Assessment [Boeing 787-9 Dreamliner]

On The Floor

Checking In

Whereas this assessment is primarily concerning the flight itself, the highlight needs to be shared with United Airline’s award-winning app. In truth, so far as consumer-facing apps go, this one sits on the prime of the meals chain. You’d be hard-pressed to seek out any personalised hub this well-considered.

In a matter of minutes, all vital documentation for worldwide journey may be digitised and uploaded onto the airline’s system through the Journey-Prepared Centre, permitting you to breeze previous the check-in desk with out fumbling for vaccine certificates, entry visas, and whatnot like a boomer (my journey was throughout United’s Melbourne-San Francisco route restart again in June 2022).

Moreover, other than permitting you to trace whether or not your flight’s on schedule as per the norm, there are helpful options to make that awkward leap from airport to vacation spot infinitely smoother, i.e. baggage monitoring. So be happy to go away the AirTags at house.

The Lounge

Like most Star Alliance member airways, United Airways doesn’t have its personal lounge in Sydney Airport’s T1 Worldwide Terminal nor Melbourne Airport; the latter having beforehand housed Australia’s sole United-operated lounge earlier than it was completely closed a couple of years in the past.

Fortunately, the Yanks make up for his or her lack of presence on Aussie soil – after which some – with the United Polaris Lounge in San Francisco (SFO) and Los Angeles (LAX).

The Polaris Lounges are distinctive in that they’re explicitly reserved for many who are about to board a United Airways or Star Alliance associate’s worldwide flight with a First Class or Enterprise Class ticket. You may’t pay for entry with common foreign money. You may’t leverage standing. Hell, the airline’s staff aren’t even allowed in. The United Membership, nonetheless, is a unique ball sport.

From the a la carte eating (aspect notice: the cheeseburger is a should) and bar, strategically-placed seating association to the much-welcome bathe suites and even the bloody décor… suffice it to say, just about each element was gold star, by means of and thru.

United Airlines Polaris Lounge LAX

Up In The Air


Right here, we’re coping with a 1-2-1 configuration with aisle entry within the non-public pods for each traveller. Dimensions: 56 centimetres (width) x 198 centimetres (size).

Key options embody the next…

  • A completely-adjustable lie-flat seat
  • Aspect bench
  • Loads of storage within the cupboard (mirror on the cupboard door)
  • Conveniently-located energy retailers (USB & standard)
  • Signature facilities equipment (arduous pod with high-end skincare merchandise from Sunday Riley)
  • Night time lamp w/ brightness settings
  • Discrete garments hook


Even with out the assistance of the champagne flutes we have been greeted with upon boarding – and the a number of glasses of Talisker 10 thrown again within the lounge beforehand – the shut-eye logged throughout each leg of this journey to Los Angeles have been amongst the most effective I’ve skilled so far.

The key sauce is, after all, United Airways’ Polaris Enterprise Class lie-flat seats. With beneficiant dimensions measuring 52 centimetres by 198 centimetres, customized Saks Fifth Avenue bedding, plus Saks Fifth Avenue pyjamas and an additional mattress pad obtainable upon request (learn: positively request), by the point this Boeing lands on the tarmac, you’ll really feel contemporary as a daisy.

United Airlines Polaris Business Class Review (With Tips)

Meals & Drink

Throughout my flight, between the salmon, vegetarian pasta, and lamb shoulder, I opted for the latter. Presentation was on level. Portion measurement was nominal. And the flavour? Largely there.

Dessert was one other alternative between three: chocolate cake, ice cream, or cheese + crackers + fruit. As soon as once more, the latter was claimed by yours actually.

Between dinner service and breakfast – a prescribed mixture of what I solely later found was egg frittata, sausages, and potatoes – a sandwich snack was supplied. A pleasant contact to tide passengers over throughout these waitin’ hours.

Granted, United Airways have made an effort to step it up, having launched this all-new menu just some months in the past. However on the finish of the day, there’s no negotiating round the truth that you’re nonetheless chowing down on an in-flight meal, nonetheless “premium” it could be. Handle expectations and revel in it for what it’s. Not for what it isn’t.

As for drinks, there’s a variation of whatever you’re after. Even seltzers.


What’s spectacular is that even for somebody whose occupation principally includes staying up-to-date with popular culture’s newest + biggest, in addition to routinely receiving early previews of the whole lot hitting screens each massive and small, United Airways’ leisure catalogue nonetheless had one thing to supply in the way in which of killing time on its 40-centimetre screens. Bonus factors for providing the whole thing of Succession season 3, which was gleefully revisited in full throughout the first leg of the journey.

That being stated, anybody with explicit tastes or at the moment within the weeds with a selected collection/movie franchise shouldn’t abandon downloading offline content material from Netflix, Amazon, Disney+, and so forth. As a result of though the leisure catalogue might shock you, you won’t all the time discover what you’re in search of.

By way of onboard Wi-Fi, messaging apps like Fb Messenger, iMessage, and WhatsApp are fully free to make use of. For the whole lot else sans video streaming, United Airways will readily hook you up with costs ranging from US$23.99 (AU$37.67).

United Airlines Polaris Business Class Review - Boeing 787-9 Dreamliner


Maybe I’d underestimated how relaxed the remainder of the world was/is about COVID-19. Maybe it’d been some time for the reason that final time I’d travelled Enterprise Class for a long-haul worldwide flight, that means my definition of service was just a little… outdated. However the service wasn’t precisely what I’d anticipated.

That isn’t to say it was a adverse scorecard total; I hesitate to even name the Polaris Enterprise Class cabin crew’s service “inattentive.” It was merely extra hands-off than what was anticipated. And that is coming from a passenger who dreads being fawned over each different minute. I simply would’ve preferred often being requested whether or not I wanted one other bottle of water or one thing. Which I did. Fairly a couple of instances.

After all, I’m keen to offer United Airways the good thing about the doubt. I think as we collectively ease up about COVID-19, and everybody steadily turns into snug with closing the bodily distance once more, these aspects of journey will return to how they have been circa 2019.

The Verdict

So far as hops between Australia’s east coast to the US go, there’s a proper alternative and there’s a unsuitable alternative. And it’s very clear which class United Airways falls beneath.

By advantage of the check-in expertise, lounges, and sleep issue alone, I’d noticed it’s definitely worth the value of admission. Anybody with the requisite means ought to do themselves the favour and provides it the previous school attempt.

We’re giving this one a stable eight Polaris Lounge cheeseburgers out of a attainable ten.

Now that you simply’ve learn BH’s United Airways Polaris Enterprise Class assessment, be taught one of the simplest ways to spend 72 hours in Beverly Hills here.


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